
Keeping Your Business Running Smoothly
Dependable IT support for small businesses – from installations and repairs to security and Wi-Fi solutions.
Reliable IT for Your Business
When technology goes down, so does productivity – and no business can afford wasted time. At Our Technician, we provide dependable IT support designed specifically for small businesses across Kent, London, and the South East. Whether you need help setting up new computers, installing business software, or troubleshooting Wi-Fi and network issues, we make sure your systems run smoothly so your team can stay focused on what they do best.
Our services include PC and Apple device repairs, cyber security and data protection, full system health checks, and preventative maintenance to stop problems before they happen. We also provide ongoing advice to help you get the most out of your technology, from improving speed and security to ensuring you have the right tools in place for growth. With clear, fixed pricing and no hidden extras, you can plan your IT costs with confidence.
Your On-Call IT Department
Think of us as your dedicated IT team – without the overheads. We offer same-day or next-day callouts, 7 days a week, ensuring problems are solved quickly and downtime is kept to a minimum. Every solution is tailored to your business, whether that means protecting sensitive data, keeping networks secure, supporting remote workers, or providing straightforward, jargon-free advice to your staff.
Our technicians are Microsoft and Apple certified, bringing years of hands-on experience to every visit and giving you confidence that your business systems are in expert hands. We also understand that no two businesses are the same, so we take the time to understand your priorities and build support around them.
With Our Technician, you don’t just get one-off fixes – you gain a proactive IT partner committed to keeping your business connected, secure, and productive, both now and as you grow.

Services
IT Setup &
Installation
Fast setup, tailored to your specific technical needs.
Cyber Security & Protection
Protecting your devices from online threats.
Health Check & Optimisation
Speed up and optimise sluggish systems.
Repairs &
Fixes
Quick solutions for any hardware or software fault.
Windows & Apple Support
Expert help for all Apple and Windows devices.
Wi-Fi &
Tech Support
Reliable connections and smooth-running software.
Highly Rated
EXCELLENT Based on 164 reviews Mandy29 July 2025Trustindex verifies that the original source of the review is Google. We called on James as my laptop screen had died, and our road WhatsApp group recommended him. He checked it out and confirmed it was indeed dead, and explained what the problem was very clearly. My husband's one was quite old and no longer receiving updates due to its age, so we agreed to replace them both at the same time. So about a week later James returned with 2 new laptops which he set up for us, and he managed to retrieve my files from the old laptop which was a relief. James explained everything to us very clearly, (I am useless with technology!) And was very patient when I needed clarification. We are very pleased with our new laptops and the service we received from James. He is very warm and friendly which made the whole experience even better. We highly recommend him. Sue Johnson15 July 2025Trustindex verifies that the original source of the review is Google. James is a personable, very knowledgeable IT technician with a broad base of IT expertise. He explains things simply and has extensive knowledge of all telecommunication devices. A real user-friendly service which is tailored to customers' needs. We highly recommend James. Lorraine Roberts2 July 2025Trustindex verifies that the original source of the review is Google. James was excellent and patient - what took him one appointment, would have taken be a whole day! - thanks for your help Diane Whyte20 May 2025Trustindex verifies that the original source of the review is Google. We have used James for several years and most recently for providing a new laptop with Windows 11 and transferring all our data across. The laptop is used for our Dance Teaching work, so required an upgraded laptop with a "D" drive or external D drive. James provided a new HP laptop with increased RAM memory and 1 TB storage for our music and fast processor, so it was a bespoke laptop to our specifications. None of this caused any problem for James as we suspect he likes to tackle "out of the ordinary" jobs and he knew exactly what to replace and set up the laptop for immediate use, with a little demonstration of how Windows 11 differs from Windows 10. More recently my email was hacked whilst I was abroad and communicating with James via WhatsApp, he told me how to check for "Rules" and disable them. He has since visited us and set up two step authenticity for accessing my emails so they are more secure, which is very reassuring. We will continue with James' excellent services by getting a second laptop from him just for our work. We cannot recommend James highly enough for his excellent service, knowledge and ability to meet his customers specific requirements in a professional but personable way. Leslie Fowl16 May 2025Trustindex verifies that the original source of the review is Google. A great job of fixing my PC by a very Knowledgeable and pleasant young man. I purchased a recon laptop and a new CAD capable tower setup. he has a very good reputation spread by word of mouth, can't get better than that. Frances Robinson16 May 2025Trustindex verifies that the original source of the review is Google. James helped us with dismantling our old Apple Mac and downloading everything we need to our new computer. I would 100% recommend James if you need any technical help. Punctual and knowledgeable….Thank you so much Minaxis S1 May 2025Trustindex verifies that the original source of the review is Google. I had been struggling to find decent and competent tech support for my new laptop set-up for over a year. Then I found James on a random Google search and now I count myself lucky to have found him! James was responsive, professional and transparent in his communications throughout the process. James is also highly knowledgeable about tech packages and advised me on the appropriate licences for me. An excellent professional and I know I will rely on James for all my personal tech needs from now on! Tracy Wells26 March 2025Trustindex verifies that the original source of the review is Google. Fantastic service, fixed my printer and laptop in no time at all, very professional, friendly and reasonably priced. I would highly recommend Linda Trevitt20 March 2025Trustindex verifies that the original source of the review is Google. James did a great job wiping my computer’s hard drive