IT Help at Home Made Simple
Fast, friendly support for all your personal devices – from setup and repairs to Wi-Fi and security.
Friendly IT Support for Your Personal Needs
Technology plays a big part in everyday life, whether it’s keeping in touch with friends and family, working from home, online shopping, or streaming your favourite shows. When something goes wrong, it can cause real stress and disruption. That’s where Our Technician steps in. We provide fast, same-day IT support in the comfort of your own home, taking the hassle out of technology problems and making sure everything runs as it should.
Our services cover everything from setting up brand new laptops, tablets, and printers to transferring files, configuring email accounts, and connecting devices to your home Wi-Fi. If your computer is slow, we’ll carry out a full health check, remove viruses or unwanted files, and get it running like new. We also specialise in both Apple and Windows devices, meaning we can help with iMacs, MacBooks, iPhones, iPads, PCs, and laptops – all with the same friendly, personal service.
Whether you’re looking for tuition to build your confidence, need urgent help with repairs, or simply want reassurance that your technology is safe and secure, we’re here to make it simple and stress-free.
Support You Can Rely On
Our personal IT service is designed to give you complete peace of mind. Every visit is handled by a friendly, experienced technician who takes the time to listen, explain, and find the right solution for your situation. Services include computer repairs, virus removal, software installation, Wi-Fi troubleshooting, and full system tune-ups, all delivered at a fixed price with no hidden extras.
We also provide patient one-to-one tuition, so you can learn how to use your devices with confidence – whether it’s sending photos to family, backing up important files, or exploring new apps. With Our Technician, there are no call centres, long waits, or confusing processes – just straightforward, reliable support from a trusted local expert.
Our aim is to ensure your technology works for you, so you can spend more time enjoying it and less time worrying about it.
Services
IT Setup &
Installation
Fast setup, tailored to your specific technical needs.
Cyber Security & Protection
Protecting your devices from online threats.
Health Check & Optimisation
Speed up and optimise sluggish systems.
Repairs &
Fixes
Quick solutions for any hardware or software fault.
Windows & Apple Support
Expert help for all Apple and Windows devices.
Wi-Fi &
Tech Support
Reliable connections and smooth-running software.
Highly Rated
EXCELLENT Based on 209 reviews Posted on Google Laura Mason1 September 2026Trustindex verifies that the original source of the review is Google. I would like to say a huge thank you to James Broomfield of Ourtech for his wonderful initiative and generosity. James encourages people to donate their unwanted laptops, which he then refurbishes and gives to schools, youth groups and charities. He recently donated refurbished laptops to the children at Biggin Hill Primary School, and we are incredibly grateful. Like all schools, we invest in technology to support learning, but having additional resources available to our pupils is a wonderful benefit. What makes James’s work particularly special is that he is taking technology that might otherwise go to waste and giving it a new life where it can make a real difference to children and young people. As Chair of Governors, I would like to thank James personally, on behalf of our pupils, staff, governors and the wider Biggin Hill Primary School community. His kindness, generosity and commitment to helping local children is hugely appreciated. Thank you, James, for making such a positive difference. It is fantastic to see someone using their expertise and initiative to give something back to the community.Posted on Google Malcolm Stoodley31 August 2026Trustindex verifies that the original source of the review is Google. As always James worked his IT magic. Politely, on time and for a very reasonable price.Posted on Google Richard bidder28 August 2026Trustindex verifies that the original source of the review is Google. Great service - thank you James!Posted on Google Julie Covill28 August 2026Trustindex verifies that the original source of the review is Google. James had made a huge difference at CASPA, a fabulous charity that supports autistic people and their families, by donating refurbished laptops so that our program managers can manage deliver CASPA clubs and activities. A true community hero! Thanks James 🤩Posted on Google Nicola TUNSTEAD24 August 2026Trustindex verifies that the original source of the review is Google. James is now my go to for any IT issues! He is very knowledgeable and explains what he's done when repairing my laptop (it was fascinating to see liquid metal)! 5* - would highly recommend!Posted on Google Steve Francis26 June 2026Trustindex verifies that the original source of the review is Google. James was pleasure to deal with diagnosed and sorted my problem quickly, more than pleased and would happily recommend.Posted on Google Margaret Collins12 April 2026Trustindex verifies that the original source of the review is Google. Totally understands what is needed, carefully explaining processes, will call any time for computer or mobilesPosted on Google Mamta Gupta27 March 2026Trustindex verifies that the original source of the review is Google. James is just wonderful! He has been helping me with my IT for a few years now and he is a Godsend. He has helped me change the set up of my home office IT system and provided sounds and cost effective solutions for me. He is very personable, dependable, professional and hard-working. His work is reasonably priced. He also helps with remote queries and does his best to ensure he gets back to you within a reasonable timeframe. Excellent service! Highly highly recommend!!Posted on Google Ana Moisin20 March 2026Trustindex verifies that the original source of the review is Google. We had a great experience with James at Our Technician - Computer Support. He cleaned 3 laptops for our business last week and the improvement has been noticeable straight away. Professional, efficient, and easy to deal with. We will definitely be using him again. Highly recommended!